Help with the patient app.
This page is for help with the Meridian patient app — getting started, signing in, and what to do if something is not working.
For clinical enquiries or to book an appointment, please use the contact page instead.
Setting up the app.
The Meridian app is for patients of the practice. You will need a patient number and a one-time setup code, both issued by the clinic.
Download the app
Install the Meridian patient app from the App Store on your iPhone. Search for “Meridian Health”, or open the link the practice sends you.
Sign in with your patient number and setup code
Open the app and enter the patient number issued at your consultation, together with the one-time setup code provided by the clinic. The setup code is used once to link the app to your device.
Your plan unfolds
Once signed in, the app shows where you are in care and releases reading, trackers and prompts as you progress. Your device stays signed in, so you only enter the setup code once.
Troubleshooting.
I have lost my setup code
Setup codes are issued by the clinic and are used only once. If you have lost yours or it has already been used, contact the practice and a new code can be issued for your patient number.
I can’t sign in
Check that your patient number and setup code are entered exactly as provided, with no extra spaces. If the code has already been used on another device, ask the clinic to re-issue one. Confirm you are using the patient number issued at your consultation.
My data is not syncing
Make sure your device has an internet connection and that you are signed in. Trackers and reading progress sync in the background; close and reopen the app to prompt a fresh sync. If information is still missing, contact the practice.
I have a new phone
Install the app on your new device and sign in again. If your previous setup code has already been used, the clinic can issue a new one so you can link the app on the new phone.
Reach a human.
For help with the app or your setup code, contact the practice during business hours. We will respond within one working day.
Brenan Place Building, 31-35 Victoria Parade
Fitzroy VIC 3065